Dear Indie Dyer,

When you offer limited edition yarn colors, know your limits on what you can produce in a reasonable amount of time. Set your order limits and stick to them.Don't accept all orders to the point where you are hopelessly swamped. If you do accidentally accept too many orders, ADMIT IT. Don't keep stalling. After SockSummit turned into late September or early October. By early October it became another week or two. Now, into November, and it's soon — but we know you'll love it and we'll include a coupon for free shipping. Duh! Not a chance. You've had my money since late July. Screw me once, and you don't get a second chance. There are too many reliable indie dyers out there. As soon as I have my refund, I'm spending it on something from Lisa Souza.